Shipping policy
Shipping Policy
Last Updated: [07/26/2026]
Order Processing Time
All orders will be processed and shipped within [2] to [5] business days of receiving the order confirmation email (excluding weekends and public holidays).
The order cutoff time is [e.g., 5:00 PM]. Orders placed after the cutoff time will be processed on the next business day.
Please note that processing times may be extended during promotional events or holidays.
Free Shipping: Orders totaling [60] or more qualify for free shipping.
International Shipping
We currently ship to the following countries/regions: [Worldwide; however, shipping may be unavailable to certain areas due to logistics issues. In such cases, we will notify you via email and allow you to cancel the order.]
Delivery times for international orders typically range from [5] to [20] business days, depending on the destination country and customs clearance speed.
Important Notes:
International orders are shipped with duties included; however, additional customs fees may apply in certain countries or regions, and these costs are the responsibility of the recipient.
Effective July 1, 2026, the EU imposes a temporary fixed tariff of €3 per package on imports valued at €150 or less (this is already included in the shipping cost, so no further action is required). Please be aware of this policy for orders shipped to the EU.
Customs clearance may cause delivery delays; this is a factor beyond our control.
Shipping Areas and Restrictions
We will notify you if we are unable to ship to a specific area or if additional shipping fees are required. Please note:
We do not ship to P.O. Boxes or APO/FPO military addresses.
Order Tracking
Once your order has shipped, you will receive an email containing a tracking number, allowing you to check the real-time status of your package on the carrier's official website.
Tracking numbers typically become active within [72] hours of shipment.
If you do not receive a tracking email, please check your spam folder or contact us using the details below.
Lost, Delayed, or Damaged Packages
If your package has not arrived within [1] business day after the carrier's estimated delivery date, please contact us using the information below, and we will assist you in initiating an inquiry with the carrier. If your package is damaged during transit, please take photos and contact us within [48] hours of receipt so we can arrange for a return, exchange, or compensation.
Please note: Once the package has been handed over to the carrier, the risk of transit passes to the carrier. While we will do our best to assist you in resolving any issues that arise during shipping, we do not assume direct liability for delays or losses caused by the carrier.
Address Changes
If you need to modify your shipping address, please notify us via the contact details below within [24] hours of placing your order. Delivery addresses cannot be changed once the order has shipped. The customer is responsible for any losses resulting from the return or loss of a package due to incorrect address information provided by the customer.
Contact Information
If you have any questions regarding our shipping policy, please contact us via:
Email: [poladeer001@163.com]
Phone: [+086 17322500059]